FR FAQ
Frequently asked questions
Hosting, services, payments: find answers to the most common questions.
Web hosting
How many websites can I host?
The Uniq Plan is unlimited: host as many websites as you like.
How often are backups made?
Backups are made every 12 hours to a second data center.
How do I choose my server location?
You choose the location when ordering, among the data centers offered in the order form.
Which CMS are supported?
WordPress, PrestaShop, Joomla and many others are compatible. WordPress, Joomla, PrestaShop and Drupal can be pre-installed when the hosting account is created.
How is my website kept secure?
Hosting includes anti-DDoS and anti-malware protection as well as dedicated SSL certificates per domain.
What kind of support is available?
Our support is available 24/7 from your client area, by email or on WhatsApp.
When is my hosting activated?
Your hosting account is created as soon as your payment has been confirmed to our servers. Its status is shown in real time in your client area; it is only displayed as active once our infrastructure has confirmed the creation.
Which domain names are free with hosting?
The Uniq Plan includes a free domain name for life for the .ml, .com, .net, .org, .eu, .be, .ch, .re, .yt, .wf and .tf extensions. Other extensions are not covered by the lifetime offer.
Payment and billing
How can I pay online?
Online payments are processed by our secure payment provider (Mobile Money and bank cards, depending on the methods offered on the payment page). Your payment details never pass through our servers.
Can I pay other than online?
Other methods can be agreed with our team (cash, Orange Money, Moov Money, Wave…). The payment is only recorded once verified by our team.
Where can I find my invoices?
Every confirmed payment generates an invoice available in your client area, under “Invoices”.
