FR Requesting a refund
Refund requests must be sent from your client area (“Billing” ticket) or to contact@isamatech.com, stating the order number and the reason.
Review
Each request is reviewed by our team with regard to the service concerned and its progress (hosting already activated, domain name already registered with the registry). The answer is sent to you through support.
Processing
When a refund is granted, it is processed through the payment method used. The corresponding order and invoice are then marked as refunded in your client area, and the related services may be suspended.
Duplicate payment
If the same purchase was paid twice, the extra payment is detected by our checks and refunded to you after verification.